Privacy Policy
Last updated: 23 June 2026
This privacy policy explains how The Tackhouse and The Overloft collect, use and look after personal information.
The Tackhouse and The Overloft are trading names of Swanneck Trading Co Ltd.
If you contact us, complete one of our forms, register interest as a vendor, apply for a pop-up space, enquire about The Overloft, or respond to one of our adverts, we may collect and use some personal information so we can respond properly and manage those enquiries.
Who we are
The Tackhouse is an independent traders hall coming to Neepsend, Sheffield.
The Overloft is an upstairs space connected to The Tackhouse, intended for workshops, talks, meetings, classes, screenings and small events.
For privacy questions, you can contact us at:
thetackhouseneepsend@gmail.com
For Overloft enquiries, you can also contact:
What information we collect
We may collect the following information when you contact us or complete a form:
Your name
Your email address
Your phone number, if you choose to provide it
Your business, project, organisation or trading name
Links to your website, Instagram, online shop, portfolio or similar
Information about what you sell, make, source, repair or offer
Information about the type of space, set-up, event or opportunity you are interested in
Any other information you choose to include in a form, message or email
We may also receive basic technical information from our website or advertising platforms, such as website visits, advert interactions, form submissions and page engagement.
How we collect information
We may collect information through:
Forms on our website
Google Forms
Meta lead forms on Facebook or Instagram
Instagram or Facebook messages
Email enquiries
Website analytics or advert tracking, where enabled
Direct conversations with people who contact us
How we use your information
We use personal information to:
Respond to enquiries
Review vendor interest
Understand what kind of spaces, layouts and set-ups people may need
Contact people about permanent vendor spaces, pop-up opportunities, shared plots, events, collaborations or private hire enquiries
Keep a record of conversations and applications
Manage follow-up before and after launch
Improve how we plan, promote and run The Tackhouse and The Overloft
We do not sell personal information.
Our lawful basis for using your information
We use your information where we have a legitimate interest in responding to enquiries, reviewing applications, planning the business and communicating with people who have shown interest in The Tackhouse or The Overloft.
Where you apply for a vendor space, pop-up space, hire opportunity or another service, we may also use your information to take steps before entering into an agreement with you.
If we ask you to join a mailing list or receive general marketing updates, we will only send those where we have a suitable lawful basis to do so. You can ask us to stop sending these at any time.
Who we share information with
We may use trusted service providers to help us collect, store and manage enquiries. These may include:
Website hosting and form providers
Google Forms or Google Workspace
Meta, including Facebook and Instagram lead forms and messages
Email providers
Payment, booking or business management tools, if relevant later
Professional advisers, such as accountants or solicitors, where needed
We only share information where it is necessary for running the business, responding to enquiries, managing applications or meeting legal and accounting requirements.
How long we keep information
We will only keep personal information for as long as we reasonably need it.
For general enquiries, vendor interest forms and pop-up applications, we may keep details for up to 24 months after the last meaningful contact, unless there is a clear reason to keep them for longer.
If someone becomes a vendor, hirer, supplier or business contact, we may keep relevant records for longer so we can manage the relationship and meet legal, tax or accounting requirements.
Your rights
You have rights over your personal information. Depending on the situation, these may include the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete information
Ask us to restrict how we use your information
Object to how we use your information
Withdraw consent, where consent is the lawful basis for processing
You can contact us using the email address above if you want to exercise any of these rights.
Your right to object
You have the right to object to us using your personal information in certain circumstances, including where we rely on legitimate interests.
If you object, we will consider your request and stop using your information unless we have a lawful reason to continue.
How we keep information safe
We take reasonable steps to keep personal information secure. This includes using password-protected accounts, limiting access to people who need the information, and using established service providers to manage forms, emails and enquiries.
Cookies and tracking
Our website may use cookies or similar technologies to help the site work, understand how people use it, or measure the performance of adverts.
If we use analytics, Meta Pixel or similar tracking tools, they may collect information about how people interact with our website and adverts. This helps us understand what is working and improve our communications.
We will update this policy if our use of cookies, analytics or advertising tools changes significantly.
Complaints
If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
You can find more information at: