Privacy Policy
Last updated: 25 August 2026
This privacy policy explains how The Tackhouse and The Overloft collect, use, store and look after personal information.
The Tackhouse and The Overloft are trading names of Swanneck Trading Co Ltd.
If you contact us, complete one of our forms, register interest as a vendor, apply for a pop-up space, enquire about The Overloft, send us a message or comment through social media, or respond to one of our adverts, we may collect and use some personal information so we can respond properly and manage those enquiries.
Who we are
The Tackhouse is an independent traders hall coming to Neepsend, Sheffield.
The Overloft is an upstairs space connected to The Tackhouse, intended for workshops, talks, meetings, classes, screenings and small events.
For privacy questions or requests relating to your personal information, you can contact us at:
thetackhouseneepsend@gmail.com
For Overloft enquiries, you can also contact:
What information we collect
We may collect the following information when you contact us or complete a form:
Your name
Your email address
Your phone number, if you choose to provide it
Your business, project, organisation or trading name
Links to your website, Instagram account, online shop, portfolio or similar
Information about what you sell, make, source, repair or offer
Information about the type of space, set-up, event or opportunity you are interested in
Any other information you choose to include in a form, message, comment or email
If you contact us through Facebook or Instagram, we may also receive information made available through Meta's business messaging and communications tools, including:
Your Facebook or Instagram profile name or username
Platform-specific account or user identifiers
The content of messages or comments you send to us
Message or comment identifiers
The date and time of communications
Information identifying the relevant conversation, post or media item
Other information you choose to include in your communication
We do not use this integration to access personal Facebook Messenger conversations or communications that are not directed to our business accounts.
We may also receive basic technical or engagement information from our website or advertising platforms, such as website visits, advert interactions, form submissions and page engagement.
How we collect information
We may collect information through:
Forms on our website
Google Forms
Meta lead forms on Facebook or Instagram
Instagram direct messages and comments
Facebook Page messages and comments
Email enquiries
Website analytics or advert tracking, where enabled
Direct conversations with people who contact us
Automated integrations used to help us manage incoming enquiries
How we use your information
We use personal information to:
Respond to enquiries
Review vendor interest
Understand what kind of spaces, layouts and set-ups people may need
Contact people about permanent vendor spaces, pop-up opportunities, shared plots, events, collaborations or private hire enquiries
Keep a record of conversations and applications
Manage follow-up before and after launch
Identify whether an incoming message or comment may need a response
Keep track of communications across email, Facebook and Instagram
Improve how we plan, promote and run The Tackhouse and The Overloft
We do not sell personal information.
Social media messages, comments and enquiry management
We use Meta's Facebook and Instagram services to receive and respond to messages, comments and other communications sent to our business accounts.
We may use authorised integrations to help us organise these communications. This may involve information from an incoming Facebook or Instagram message or comment being passed securely to our enquiry-management tools so that we can review it and decide whether any action is needed.
Not every social media interaction is treated as a business lead. We review communications before deciding whether they should be added to our main enquiry or lead records.
We may use automated tools to route, organise or flag incoming communications, but we do not use these tools to make solely automated decisions that have legal or similarly significant effects on individuals.
Our lawful basis for using your information
We use your information where we have a legitimate interest in:
Responding to enquiries
Reviewing applications
Managing communications
Planning and operating the business
Communicating with people who have shown an interest in The Tackhouse or The Overloft
Where you apply for a vendor space, pop-up space, hire opportunity or another service, we may also use your information where this is necessary to take steps before entering into an agreement with you.
If we ask you to join a mailing list or receive general marketing updates, we will only send those where we have a suitable lawful basis to do so. You can ask us to stop sending these at any time.
Who we share information with
We may use trusted service providers to help us collect, transmit, store and manage enquiries and communications.
These may include:
Website hosting and form providers
Google Forms and Google Workspace
Meta, including Facebook and Instagram
Make, which we may use to securely route information between our business communication tools
Email providers
Payment, booking or business-management tools, where relevant
Professional advisers, such as accountants or solicitors, where needed
For example, an incoming Facebook or Instagram communication may be received through Meta, processed through an authorised Make integration, and recorded in a Google Workspace spreadsheet used by us to manage communications.
These service providers process information on our behalf or provide the platforms through which you communicate with us. They may also process certain information independently under their own privacy policies and terms.
We only share or process information where it is reasonably necessary for running the business, responding to enquiries, managing applications, maintaining records or meeting legal and accounting requirements.
International data transfers
Some of the technology providers we use, including Meta, Google and Make, may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we rely on the safeguards and transfer mechanisms used by those providers in accordance with applicable data-protection law.
How long we keep information
We only keep personal information for as long as we reasonably need it.
For general enquiries, social media communications, vendor interest forms and pop-up applications, we may keep relevant details for up to 24 months after the last meaningful contact, unless there is a clear reason to keep them for longer.
Routine social media interactions that do not become enquiries or business leads may be reviewed and deleted sooner.
If someone becomes a vendor, hirer, supplier or business contact, we may keep relevant records for longer so we can manage the relationship and meet legal, tax or accounting requirements.
Your rights
You have rights over your personal information. Depending on the circumstances, these may include the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete information
Ask us to restrict how we use your information
Object to how we use your information
Withdraw consent, where consent is the lawful basis for processing
You can contact us at thetackhouseneepsend@gmail.com if you want to exercise any of these rights.
Deleting your data
You can ask us to delete personal information we hold about you, including information collected through Facebook or Instagram communications.
To make a deletion request, email:
thetackhouseneepsend@gmail.com
Please include enough information for us to identify the relevant communication or account, such as your name, Instagram username, Facebook name or the email address you used to contact us.
We will review the request and delete information where we are required or able to do so, subject to any legal or legitimate reason we may need to retain certain records.
Deleting information from our own records does not necessarily delete information held independently by Facebook, Instagram, Google or another platform provider. You may need to use the relevant platform's own privacy or account controls for information held directly by them.
Your right to object
You have the right to object to us using your personal information in certain circumstances, including where we rely on legitimate interests.
If you object, we will consider your request and stop using your information unless we have a lawful reason to continue.
How we keep information safe
We take reasonable steps to keep personal information secure.
These measures include:
Using password-protected accounts
Limiting access to people who need the information
Using established service providers
Limiting third-party integrations to the business accounts and information needed for their intended purpose
Reviewing access to business systems and integrations where appropriate
No online service can be guaranteed to be completely secure, but we take reasonable precautions appropriate to the information we hold.
Cookies and tracking
Our website may use cookies or similar technologies to help the site work, understand how people use it, or measure the performance of adverts.
If we use analytics, Meta Pixel or similar tracking tools, they may collect information about how people interact with our website and adverts. This helps us understand what is working and improve our communications.
We will update this policy if our use of cookies, analytics or advertising tools changes significantly.
Changes to this privacy policy
We may update this policy when our services, systems or use of personal information change.
The date at the top of this page shows when the policy was most recently updated.
Complaints
If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.
You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection.
More information is available at: